Samsung Says: Stop Using Galaxy Note 7 Now

Samsung Warning Okay, so now it's official: don't use, don't buy, and if you're a retailer, do not sell any more of the Galaxy Note 7 smartphone. If you have one, turn it off—immediately. And this comes not just from Samsung but from the U.S. Consumer Product Safety Commission's Chair who told people to "stop using all Galaxy Note 7s," in a statement. Samsung itself has told people to turn off their phones, and then consider returning the device to their original location for a full refund. Samsung has been hideously hobbled by the problems with the Galaxy Note 7—both original versions and the replacements, with batteries smoking, burning and even exploding. The company can't seem to repair the problem, nor isolate what is causing the issue. As consumer options for smartphone grow—from iPhones to Android devices—Samsung's problem lies not just with this one model, but with consumer trust overall.

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