Lowe’s Unveils Mylow: The AI-Powered Virtual Advisor for Home Improvement
Home improvement projects can be exciting but also daunting, especially when it comes to choosing the right materials, understanding step-by-step DIY instructions, or troubleshooting home maintenance issues. To make the process smoother and more accessible, Lowe’s has introduced Mylow, its first-ever AI-powered virtual advisor. It is designed to help customers get real-time answers, expert advice, and product recommendations tailored to their needs.
After seeing Mylow at work during a demonstration I received from Lowe's at CES 2025, I can say that it is not just another chatbot—it’s a comprehensive, intelligent assistant that draws on Lowe’s extensive product catalog, project expertise, and decades of home improvement experience. Whether you’re a seasoned DIY enthusiast or a first-time homeowner, Mylow makes it easier to tackle home projects, find the right products, and receive the guidance needed to complete tasks confidently.
What is Mylow and How Does it Work?
Developed in collaboration with OpenAI, Mylow serves as a virtual home improvement assistant, giving users instant access to expert knowledge. It combines Lowe’s proprietary data, project know-how, and AI technology to provide customized recommendations, detailed step-by-step instructions, and shopping assistance—all at the touch of a button.
Currently available on Lowe’s website and mobile web for MyLowe’s Rewards loyalty members, Mylow helps users with a range of home improvement questions, from basic maintenance to complex renovations. Lowe’s plans to integrate Mylow’s voice capabilities and app functionality later this year, making it even more accessible for users on the go.
“Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer – that’s why Lowe’s has invested in AI and emerging technologies to create solutions that truly help our customers,” said Lowe’s Chief Digital and Information Officer Seemantini Godbole. “We’re aiming to deliver the best customer service in retail and Mylow represents an industry-leading step forward in helping us do that. This solution will not only help our customers be more informed, but our associates too.”
Key Features of Mylow
Mylow stands out from traditional customer service tools by providing personalized, interactive, and practical assistance. Here are some of its key capabilities:
1. Real-Time Answers to Home Improvement Questions
One of Mylow’s primary functions is answering common home improvement and maintenance questions. Whether you need to know the best time to plant grass seed, how to stop a leaky faucet, or the most popular paint colors of the season, Mylow provides accurate, instant answers.
Some example questions Mylow can answer include:
- How do I measure my kitchen for a new floor?
- How much mulch do I need for my yard?
- Which washer and dryer pair will help me save the most on my utility bills?
- What are the top-rated refrigerators that can be delivered and installed the next day?
By leveraging AI, Mylow doesn’t just provide generic responses—it tailors its recommendations based on your project details, zip code, and budget, ensuring more relevant and actionable advice.
2. Step-by-Step DIY Instructions
For those looking to tackle DIY projects, Mylow offers detailed, easy-to-follow instructions for various home improvement tasks. Whether you’re assembling furniture, installing a backsplash, or replacing a toilet, Mylow breaks down each project into manageable steps.
The AI assistant is designed to simplify complex projects, so even beginners can confidently take on tasks without feeling overwhelmed. Users can also access how-to videos, diagrams, and checklists, ensuring they have the right guidance at every project stage.
3. Smart Product Recommendations and Shopping Assistance
Mylow connects users to Lowe’s extensive product catalog, assisting them in finding the right tools, materials, and appliances for their projects. Rather than sifting through thousands of options, customers can ask Mylow for personalized product recommendations based on their needs, budget, and location.
For instance, if you’re looking for a high-efficiency water heater, Mylow will not only recommend top-rated models but also provide details on their energy savings, compatibility with your home setup, and local installation services.
Additionally, Mylow makes it easier to compare products, check prices, and add items directly to your Lowe’s shopping cart. This streamlined shopping experience helps users save time and make more informed purchasing decisions.
4. Localized Advice and Service Integration
Mylow also enhances the home improvement experience by tailoring recommendations to the user’s specific location and project constraints. By entering a zip code or project budget, customers receive insights into regional climate conditions, product availability, and even local building codes.
Mylow can connect customers with Lowe’s installation and service professionals for larger projects requiring professional assistance, ensuring they get expert help when needed.
Why Mylow is a Game-Changer for Homeowners and DIYers
Lowe’s commitment to customer service and innovation is evident in the launch of Mylow. By integrating AI technology with its vast home improvement knowledge base, Lowe’s is positioning itself as a leader in providing smart, customer-centric solutions.
Here’s how Mylow is revolutionizing the home improvement experience:
- Convenience: Access expert home improvement advice anytime, anywhere.
- Accuracy: Get real-time, AI-powered answers tailored to your project needs.
- Efficiency: Quickly find and purchase the right products without endless searching.
- Confidence: Follow detailed DIY instructions to complete projects successfully.
- Integration: Seamlessly connect with Lowe’s in-store services and professionals for expert help.
How to Access Mylow
Currently, Mylow is available on desktop and mobile web for MyLowe’s Rewards members or by visiting lowes.com/Mylow.
Lowe’s plans to expand Mylow’s capabilities in the coming months, with voice integration and mobile app support on the way. These updates will allow customers to interact with Mylow using natural voice commands, making the experience even more intuitive and hands-free.
Summary
Mylow represents a significant step forward in AI-powered retail assistance. It offers homeowners and DIYers a smarter, more efficient way to navigate home improvement projects. By merging technology with Lowe’s decades of expertise, Mylow ensures that users get the guidance, product recommendations, and step-by-step support they need to complete their projects easily.
Whether you’re planning a major home renovation, troubleshooting a minor repair, or simply looking for the best products to enhance your living space, Mylow is here to help—bringing Lowe’s expert advice right to your fingertips.
As Lowe’s continues to innovate and refine its AI-powered services, customers can expect even more seamless, intelligent, and personalized home improvement experiences.
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